Customer service

100% CUSTOMER SERVICE
Lumigado aims to be much more than a just a lighting retailer, we are here for you to answer your questions, offer free advice or address any concerns or issues you might have. Just mail us at contact@lumigado.com and we’ll get back to you as soon as possible.

100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 15 days and we'll replace it or give you a refund. Customers are responsible for all shipping charges. Please read below for more information.

Return instructions
Please open your package and check it thoroughly before removing any tags/packaging. Lumigado will accept returns of new, unused, undamaged and unassembled items in their original packaging within 15 days from the date that the order was received. Restocking fees may apply if proper packaging and/or tags are not included. If the value is over $49.99 a return authorization number will be needed or you return will be rejected. Please email returns@lumigado.com with a your request and include the information below:

 

- Invoice #
- Your name
- Daytime Telephone
- Item
- Reason for Return

 

Once we receive the product, a credit for the product will be issued through your original method of payment. Return shipping and original outgoing shipping charges are the responsibility of the customer.  If you are requesting a product exchange, outgoing shipping charges will apply.

Return product to:

Lumigado LLC
Attn: Returns
27280 Haggerty Road, Suite C9
Farmington Hills, MI, 48331
USA

You must package the products properly.  Lumigado is not responsible for any damage to the products during return transit by the shipping company.  Damaged items are not eligible for credit. Lumigado is also not responsible for any lost packages during return shipping.  We recommend that customers obtain insurance and receipts for any packages returned to us.

Instructions for Damaged or Defective Items
If the contents arrived in damaged condition, please keep the damaged product and all shipping and packing materials (including the original shipping carton). Damaged shipments require us to file a claim with the shipping company and they may need to inspect the damaged items/boxes.  If you feel that you have received a defective product, we will issue a replacement within 30 days of the original order.  We will pay ground shipping on the replacement product back to you.  If return is non-defective, you will be responsible for replacement shipping charges. If your return is the result of our error, a return postage fee of $5.00 will be credited to you (for return postage). In either situation, please email us at returns@lumigado.com as soon as possible. We will work with you to get you a credit or a replacement.

Lead Times
Estimated lead times are usually mentioned on the product page and serve only as an indication given by our suppliers. We will always perform everything in our power to meet this timeframe but are sometimes subject to our partners'supply chain or force majeur. In this case we will inform you by email about the delay and give a new estimated date of shipment (if available).

In the event an estimated lead time is missing on the product it means Lumigado did not receive a reliable general wait time from the manufacturer. We advise that the order time in this case can be anywhere from 2 weeks to 16 weeks depending on the vendor. After you place your order we will inform you about the estimated date of shipment once we received this information from the supplier.

Backorders
We list the quantity of products on which we carry inventory on the product page. Occasionally however, some items are unexpectedly out of stock or unavailable and may be back ordered. If this should occur, we will inform you by email and offer you the choice to wait, cancel or replace by a similar item. In any case we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

 

100% PRICE GUARANTEE
Lumigado wants you to be confident that you receive the best prices by shopping with us. If you find the same exact product advertised for less by one of our competitors within 30 days of your purchase, we will gladly match that price excluding shipping and handling. Please note that our 100% Price Guarantee applies only to the identical product from the same manufacturer. The competitor must be an authorized dealer of the product and it must be a stock item, available for shipment and not on extended back order. A website link or written quote from the competing vendor for the same product(s) shipped to the same address must be sent to Lumigado. Sales tax, shipping and handling will be factored in to determine final price. 100% Price Guarantee does not apply to clearance items. Other restrictions may apply. For more information, please email contact@lumigado.com.